Returns & exchanges
Pampas People does not except returns or exchanges. If there is an issue with your order upon delivery caused by mishandling of your package during the shipping process you have 14 days from when your order is delivered to file a claim with USPS.. Pampas people insures all packages up to $50 with the United States Postal Service.
You must show proof of damage caused by the shipping handler and take photos of the shipping tube in their original condition in which it was received; using the documents provided USPS will open a case and investigate the matter with the courier that dropped off your package. If you need any further information, you can find it here.
Exchanges are not accepted at this time unless they can be made in person (LA only). Any parcel returned shall be refused and returned back to the sender. If there is an exception to our no return policy, the costs and risks pertaining to the return of Product(s) are borne by the sender. In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, within 3-5 business days.
The Product(s) must be returned to:
PAMPASPEOPLE – Los Angeles
512 Rose Avenue Apt 204 Venice, CA 90291